Help Centre

The tickets vary from one week up to three years, depending on what you are purchasing. If you wish to be certain, contact our member support team, details below.

Not at all! Just use your vouchers when you are ready to book your movie and session. E-vouchers will have a code or link to use when booking your session or simply take your physical vouchers with you when you visit the box office. Don't forget to check the Terms and Conditions on your vouchers.

If you purchased your tickets through the online shop, you do not need to specify what day, date or time you will be going to Rottnest. When you purchase your ticket vouchers, you then need to use those vouchers to book your ferry ticket directly with the ferry provider. You can either call the ferry company and quote your voucher number or use the voucher number and book online.

For SeaLink tickets, the time and date will be selected at the time of booking, either through their website or over the phone.

No, as a member you have the added benefit of purchasing as many discounted tickets as you like. If we do not have the required amount in stock the online system will let you know before you make your purchase. If you wish to place a larger order or tickets we recommend you contact our office in advance so they can ensure they have the required amount in stock when you need them.

Unless otherwise specified, all discounted cinema vouchers are redeemable for any regular screenings and additional fees may apply for IMAX, 3D or Special Events. These additional charges vary at each cinema so please contact your chosen cinema directly for pricing.

All ticket vouchers have a cash value. Full payment for your order amount must be processed prior to the gift vouchers being dispatched. Only organisations who have received prior approval from SmartClub for other payment terms will have items dispatched prior to payment. All sales are final: once you have purchased your tickets, no refunds, credits or exchanges shall be issued.

If your e-tickets failed to print or you did not receive them in your inbox please follow the below steps:

1. Click the member dropdown menu on the top right of your screen

2. Click ORDER HISTORY

3. Find the relevant order and click VIEW ORDER

4. Reprint your vouchers

If you are still having trouble receiving or viewing your tickets please contact our member support team, details below.

See How can I reprint my e-tickets?

Our member support team are happy to answer any other questions you have.

Our offices are open Mon - Fri, 9am - 5pm

Call us on 08 6244 9012 or email us at info@centiv.com.au